You may also Log onto your Tenant User Portal to submit and track Maintenance Requests
Steps involved in a repair request
Call Hotline phone number to submit repair request.
Login to the Tenant portal & locate your new repair request. Upload photos or video of the damage.
GWM will dispatch the appropriate Vendor or notify the Home Warranty Company.
The Vendor will contact you to schedule the repair.
If you don’t get a response from the Vendor within 24hrs, please reach out to GWM immediately.
GWM will work with the Vendor and the Landlord to approve any high cost repairs.
Once the Repair is completed, GWM will follow up to ensure the work is done to satisfactory standards.
A representative of GoldenWest Management, Inc will review and respond to your
request within (1) Business Day. GWM cannot guarantee that either the Landlord
or GWM will be responsible for the cost associated with the damages or repairs requested.
By submitting this request, I authorize a representative of GoldenWest Management, Inc
or affiliated service partners to enter Tenant premises for the sole intended purpose of
assessing and if applicable repairing damages at the property.